Cross-Sector Collaboration and Information Integration in One-Stop Services Centres: A Case Study Based on the Bryson’s Framework

The government of China is experiencing a transformation from the control-oriented government to a service-oriented government. And the one-stop service centres established by local governments at all levels are exactly the practice aiming to integrate administrative resources and provide citizen with more convenient services. E-government implementation and public information integration is generally looked as a driving force to promote the onestop service transformation. However, the new pattern of one-stop service and related information integration has been impacted by benefits division and power structure of the traditional sectors. Based on the Bryson’s framework in collaborative public administration research, the study conducted a case analysis of administrative structure and operation process of an information integration project, named “Quan-cheng-dai-ban”, in one-stop service centres in Beijing, attempting to reveal the key determinants of cross-sector collaboration and information integration in the local governments in China. Keyword: Cross-sector collaboration, Information integration, One-stop service centre, Bryson’s framework, E-Government